FAQ

All details about your upcoming move.


ALL THE QUESTIONS

Most frequent questions



CONTACT

Phone: +1 617-206-7141
Email: info@myupwardmoving.com
  • How do I get an estimate?
  • What is travel time?
  • Do you provide furniture protection?
  • When and how do I pay?
  • Do I have to provide movers with a parking spot?
  • Do you charge by the hour?
  • What is the basic insurance?
How do I get an estimate?

Call us at 617-206-7141 or fill out our quote request form on the website and wait for a speedy reply.

What is travel time?

Travel time takes us to get our crew to your pick up location and then from drop off address back to our parking lot.

Do you provide furniture protection?

Yes, our moving blankets are free of charge unless you would like to keep them when you are moving into your storage unit.

When and how do I pay?

Local moves: You must pay the full amount once your move is complete. We accept cash and all credit/debit cards. A 3% convenience fee will be added to all credit/debit card payments.

Please note we do not accept personal checks.

Interstate moves: 10% deposit is required to reserve the move. The rest of the payment is due upon delivery on the day of the move. 

 We accept cash and all credit/debit cards. A 3% convenience fee will be added to all credit/debit card payments.

Do I have to provide movers with a parking spot?

Yes, It is your responsibility to provide us with valid parking. Any parking tickets received during the move will be at your own expense.
Let us know if you would like Upward Moving to reserve parking for you. We are affiliated with Boston City Hall and offer this service at a small fee. Must be two weeks before your move.

Do you charge by the hour?

Yes, we have a 3-hour minimum. After that 15min increments will charge you.
Our hourly rate includes movers, an all equipped truck, moving blankets, tolls, fuel, mileage, and basic value protection.

What is the basic insurance?

It’s basic value protection that covers $0.60 per lbs per article. If you would like to get a full reimbursement if your items get damaged, you would have to purchase third party insurance.

  • Will movers disassemble/assemble my furniture?
Will movers disassemble/assemble my furniture?

Upward Moving offers assembly/disassembly at no additional cost other than an hourly rate.

  • Can you hoist items if necessary?
Can you hoist items if necessary?

Yes, We can hoist items when there is no other moving option available. However, extra heavy items might have to be hoisted with a crane. Our hoisting fee starts at $20 per item, per flight, and will depend on the size, weight, and number of flights. Customers must contact Upward Moving within a minimum of 48 hours notice regarding hoisting needs. Please note that our movers have a right to decline the hoisting of any items if hoisting may cause any damage to property/items or puts movers in danger.

  • Can I keep my stuff in the drawers?
Can I keep my stuff in the drawers?

Any furniture items with drawers or cabinets should be emptied beforehand by the customer unless you requested packing service for your move.

  • Are there any items you will not move?
Are there any items you will not move?

Any items that are explosive, hazardous, flammable are dangerous and illegal for movers to transport.



Not sure how much would it cost you?

Get your free quote!


ABOUT US

Fully licensed and insured company serving Boston and the surrounding area. Affordable and professional local and long-distance moves.

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